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Community Resources, Emergency Child Care & Mental Health Support

Questions? Reach out to us about COVID-19 or other topics via email at askPTS@phoenix.k12.or.us

La Clinica is offering "Parking Lot Immunization Clinics." Shots are available to children ages 2-18 at no charge to the patients. Click here for details.

Did you know that Oregon is giving grocery money to families while school is closed? All families who are eligible for free or reduced price school meals will soon get funds on an Oregon Trail EBT card. Immigration status does not matter for Pandemic EBT. AND you can still get “grab and go” meals from schools and other organizations during the pandemic!

If you already get SNAP or free school meals, you’ll get the benefits automatically. Make sure your school has your current mailing address.

Don’t miss out. If you weren’t getting help before the pandemic, apply online for free school meals at www.ode.state.or.us/apps/frlapp. Apply for SNAP at www.govstatus.egov.com/or-dhs-benefits. If you qualify for either program, you’ll also get Pandemic-EBT!

Have questions? Visit oregonhunger.org/covid-19.

Mental Health Crisis Lines

Youth ERA runs the Medford Drop which is a peer ran agency for youth and young adults.   https://www.youthera.org/medford-drop

  • Jackson County Crisis Line: 541-774-8201, 24 hours a day, 7 days a week. Hearing-impaired dial: 711. Interpreters available.
  • National Suicide Prevention Hotline: 1-800-273-TALK (8255) 
  • Crisis Text Line: Text HOME to 741741  
  • Oregon Youthline, Call: 877-968-8491
  • Text: Text teen2teen to 839863 between 4pm - 10pm to text with another teen.
  • National Youth Crisis Hotline: 1-800-442-HOPE (4673)
  • Oregon Partnership 24 Hour Youth Helpline: or 1-877-553-TEEN (8336) 

Emergency Child Care: 

Emergency Child Care facilities have openings! Essential workers, please call 211 if you have a child care need.

The YMCA is providing Emergency Child Care for children of medical staff, health care workers, first responders, vulnerable families, and essential workers find a safe place for children while they need to work. Our locations are Orchard Hill Elementary and Phoenix Elementary Schools. For more information, contact Bethany Pitts Emergency Care Director at 541-772-6295 x 114 or email at bpitts@rvymca.org

YMCA Emergency Child Care Information Sheet

Emergency Child Care Guidance for Essential Workers

Emergency Child Care Guidance in Spanish

Caring for your child’s health while school is closed

La Clinica is offering student mental health services over the phone and in video visits while schools are closed this spring. Parents can make appointments between 8 a.m. and 4 p.m. Mondays-Fridays for short-term issues or long-term counseling. The service is available in English and Spanish. Here’s how it works: Is this for any mental health issue or specific issues? This service is available for kindergartners through 12th-graders.

Therapists are available to work with any mental health concern and can work with families as well as individuals. How long are visits? Visits are 30 to 60 minutes depending on need. What do visits include? Services include a comprehensive assessment, treatment planning, individual therapy, and family therapy as needed. Are you able to offer long-term counseling beyond this time of closures? La Clinica’s school-based therapists offer mental health counseling all year long.

How does payment work? La Clinica accepts most private insurance and Oregon Health Plan and offers an income-based sliding scale for uninsured patients. Call 541-326-2964 for more information.

How do I set up an appointment? Call 541-494-6542 and leave a message. Therapists will return calls to set up appointments in 1-2 business days. Leave this information in your message:

 Name and phone number

 Child’s name, age, and school

 Primary concern

 Insurance name What about medical and dental care?

While schools are closed, La Clinica is providing medical care through virtual and phone visits and at its health centers. It is also providing emergency dental care at East Medford Dental Clinic for anyone who needs it. Call us at 541-535-6239 or visit laclinicahealth.org to learn more.

Wi-Fi Access Parking Lot Spots Link Please access wi-fi from the outside of the building, maintaing at least 6 feet distance between you and others, or from your car.

Information & Resources Directory

Information about COVID-19: Multiple languages

ACCESS Food Pantry Network: Find a list of food providers in the Rogue Valley

Supplemental Nutrition Assistance Program (SNAP): the application to obtain SNAP (also known as food stamps)

2-1-1: Dial 7 days a week 8 a.m. to 11 p.m. with  basic COVID-19 questions and for social and health service navigation.

Oregon Health Authority: Visit the state's COVID-19 page for the latest numbers, guidance and directives.

Project Access Now: For assistance in enrolling in OHP or the Health Insurance Marketplace. Assistance available in English, Spanish, and Russian

Oregon Office of Developmental Disabilities Services: Disability resources

Mental Health and COVID-19

Stay Connected with Family and Friends While We Stay Apart

  • Call, text, FaceTime/video chat to check in with family, friends, and those who are most vulnerable 
  • Plan coordinated virtual activities:
    • Scheduling watching online movies 
    • Reading to each other
    • Virtual dance parties and workouts at home to maintain physical activity 
    • Make art and send each other photos via text or email 

Taking Care of Your Mental Health

Recovery Community

Resources for those Experiencing Domestic Violence

Internet Access

  • Keep Americans Connected Pledge: Companies such as Verizon, Spring, T-Mobile, AT&T, and others have agreed to not terminate service due to nonpayment, are waiving late fees, and offering WiFi hotspots
  • Charter: Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. Wifi spots opened up for public use.
  • Comcast:- Free Xfinity WiFi hotspots open to anyone, unlimited data at no additional charge, no disconnects or late fees, 60 days of complimentary Internet Essentials for new customers, new educational material for school-age students, 24x7 network monitoring, increasing speeds from 15/2 MBPS to 25/3 for all new and existing customers.

211: www.211info.org
You can dial 2-1-1 for help locating health and human services in the greater Northwest Oregon and Southwest Washington region.

Safe Kids Oregonwww.safefkidsoregon.org
A FREE resource for families and those supporting them in keeping their children ages 0 – 19 healthy and safe.

The Oregon Center for Public Policywww.ocpp.org
A non-profit research institute that aims to improve the economic and social prospects of low- and moderate-income Oregonians.

Oregon Food Bankwww.oregonfoodbank.org
The Oregon Food Bank provides resources and educational information about hunger in Oregon.

Children First for Oregonwww.childrenfirstfororegon.org
A non-profit that speaks to decision-makers, the media, and local communities on behalf of Oregon’s children and families.

Oregon Employment Departmentwww.emp.state.or.us
A statewide employment resource.

Oregon Business Development Departmentwww.oregon4biz.com
A statewide economic data resource.

State of Oregonwww.oregon.gov
The State of Oregon’s website provides access to all areas of Oregon state government.

National Runaway Safeline: http://www.1800runaway.org/
The National Runaway Safeline provides information and resources to troubled teens and their loved ones.

HelpWithPayingBills.org: http://helpwithpayingbills.org/
A compiled list of resources to get help paying bills, segmented by city, state, and county.